Frequently Asked Questions

Cost is calculated individually based on your specs. Factors: order volume, product complexity, shooting format, steaming needs, urgency. Range: from 150 UAH to 500+ UAH per shot. Write to us for an exact quote.

Minimum order is 2-3 items. If fewer — contact us and we'll find a solution. Larger volumes get better per-unit pricing. Regular clients get 10%+ discounts.

Base price includes: steaming, lighting setup, white background shooting, basic retouching (colour, white balance, crop), JPG 300 dpi files, cloud delivery. Extra: transparent PNG, advanced retouching, video, coloured backgrounds.

Yes: 50+ SKUs/month — 10% off, 100+ SKUs/month — 15% off, regular monthly orders — custom pricing. Package rates for stores and marketplaces from 200 items.

Up to 30 SKUs — 2–4 days, 30–100 SKUs — 5–7 days, 100+ SKUs — agreed individually. Urgent mode (24 h) available for +30% surcharge.

Standard processing: 20–30 min per photo, 30–45 photos per working day. Complex retouching is billed separately and takes longer.

Yes: 24 h — +30% surcharge, 12 h — +50% (if slot available). 100% prepayment required. Message us on Telegram.

1. Request. 2. Quote in 15–30 min. 3. 50% prepayment. 4. Product delivery. 5. Shooting & retouching. 6. Files delivered + final payment.

Kyiv, 123 Beresteiskyi Ave. Mon–Fri 9:00–19:00, Sat 10:00–17:00. By prior arrangement only. Parking available.

Yes! We work with clients across Ukraine. Send via Nova Poshta, Ukrposhta, or Meest. Files via Google Drive/FEX. Return shipping at client's expense.

No! Steaming is included in the price. Just let us know in advance if items have significant defects or heavy soiling.

50% upfront, 50% after you approve the results. We accept bank card (PrivatBank, monobank), bank transfer, or cash.

Yes! We are a registered sole proprietor and provide invoice, certificate of work, service agreement on request. Large projects (200+ SKUs) can have a custom payment schedule.

Standard: JPG 300 dpi (print/marketplaces), JPG 72 dpi (web/social). On request: transparent PNG (surcharge), WebP. Sizes: 1000×1000, 2000×2000 or custom. sRGB or CMYK.

Yes, it's one of our main services! We prepare for Rozetka, Prom.ua, Amazon, Lamoda, Instagram Shopping — per each platform's requirements.

Yes! Short product videos (5–15 sec) for Reels & TikTok, 360° video, flat lay video. MP4, vertical 9:16 or square 1:1.

We offer basic, standard, advanced, and premium retouching. Ghost mannequin effect is our specialisation.

We send a preview for approval before final delivery. Up to 2 free corrections per photo. Technical error on our side — full re-shoot.

Cameras: Sony A7 IV, Nikon Z7 II. Lenses: 90mm macro, 50mm f/1.4. Lighting: Godox AD600 flashes, softboxes. White 2.72m seamless background. Adobe Lightroom + Photoshop CC, calibrated ColorEdge monitor.

Google Drive (30-day access), FEX (archives 5GB+). Archive stored for 14 days after delivery.